Vintage Audio Equipment & Parts Shipping Policy
Experience & Expertise: With over a decade of expertise, we pride ourselves on our impeccable record of securely packaging and shipping the heaviest and most intricate vintage audio speakers, receivers, amplifiers, and turntables. We understand the sentimental and monetary value of vintage equipment, and we treat each shipment with the care and attention it deserves.
Packing Assurance: Our experience has taught us that the key to safe transit is meticulous packing. We guarantee that:
- All items are packed securely with adequate padding and protection.
- Fragile and sensitive components are given special attention.
- When deemed necessary for an extra layer of security, your item will be double-boxed.
Delivery Guarantee: We stand by our commitment to ensure that your purchase reaches you in the condition as depicted in the listing photographs. If, by some rare chance, your item sustains damage during transit, please contact us immediately. We will work diligently to address the issue, whether it means a repair, replacement, or a full refund.
Shipping Carriers: We ship via FedEx, UPS, or USPS. The choice of carrier is based on the item's weight, dimensions, destination, and trackability. We constantly evaluate carrier performance to ensure timely and safe delivery.
Shipping Duration: While we strive for swift dispatch, please allow [X-Y days] for your item to be securely packaged and shipped. Once dispatched, you'll receive a tracking number, and the typical delivery time is [Z days], depending on the destination.
Insurance: All shipments are insured for their full value to protect against unforeseen incidents. In the unlikely event of a claim, we will guide you through the process to ensure a smooth resolution.
Feedback & Questions: We value your feedback. If you have any concerns or questions about our shipping practices or policies, please don't hesitate to reach out to us.
Literature, Manuals, Brochures, Ads, and More:
For our collection of literature and related items, we take just as much care in ensuring your purchase reaches you in mint condition.
- Packaging: Your item will be shipped flat, accompanied by a new cardboard backer to prevent bending or creasing. To protect against any possible water damage, the envelope used is waterproof.
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Tracking:
- International Orders: Every international order is fully trackable via Asendia, a reputable service provided by Swiss Post.
- Domestic Orders (USA): Orders shipped within the USA are also fully tracked, utilizing USPS services.
We aim to provide you with the confidence that your literature will arrive in the condition you expect, preserving the value and integrity of every piece.